Returns & Exchange Policy

We want you to love what your order! However, If for some reason you don't, we are more than happy to accept returns for store credit & exchanges up to 15 days from the delivery date. Please see below for full eligibility.

PLEASE NOTE: Store credit will be issued for all returns. We do not give refunds to the original form of payment. Store credit does not expire.

Before starting a return or exchange, please make sure to read the full policy below:

WHAT ITEMS ARE RETURNABLE:

  •  Unused, unworn and unwashed items
  •  Items in original packaging with tags intact (if applicable)

WHAT ITEMS ARE NON-RETURNABLE:

  • Worn or washed items
  • Hair products and/or accessories
  • Beauty Products
  • Jewelry
  • Discounted, sale, or final sale items
  • Gift cards

We will NOT accept any returns initiated after 15 days from delivery. Please keep track of the date of your delivery and the eligible return window to avoid any issues with being able to return/exchange your order.

 

PLEASE NOTE: Once approved for a return, it must be sent back within 5 calendar  days. In addition, the item(s) must be new, unworn and not washed. If the return is shipped back later than 5 days and/or looks visibly worn, washed or smells like smoke or other fragrances, we won't be able to accept the return and no refunds will be given. If we are unable to accept a return, you are responsible for arranging return shipping.

Please allow 3-5 days for your return to be processed once received back.

Once your return has been processed, you will then be sent an email containing a code for store credit in the amount of the item returned not including any initial shipping charges.

EXCHANGE POLICY:

Need a different size or want a different color? We can currently offer exchanges for size and/or color for any same item from your order. If you would like to exchange one design or item from your order for a different design or item, please follow the instructions above to return for store credit towards a new purchase.

HOW TO START YOUR EXCHANGE:

Please email ashtonavecolumbus@gmail.com and we will help get the process started and include next steps!